Privacy Policy

1. About the Platform

Pingo Notify is a platform that provides WhatsApp messaging services using both official and unofficial APIs, depending on the client's choice.

The platform enables:

  1. Sending text messages, audio, video, images, files and stickers (according to the subscribed plan).
  2. Management of multiple instances (depending on the plan).
  3. Integration with WordPress via plugins, as well as automation tools like n8n via webhooks.
  4. Receiving real-time notifications through configurable webhooks.

2. Collection and Use of Information

Pingo Notify may collect and store information necessary for the operation of the service, such as:

  1. Customer registration data (name, email, phone number and billing information).
  2. Logs of sent and received messages (without accessing the personal conversation content of the user).
  3. Usage statistics to control credits and limits of the subscribed plan.
  4. Website browsing data, such as pages visited, device type and cookie identifiers, as described in section 5.2.

This information is used solely to:

  1. Operate and maintain the platform.
  2. Control usage limits and monthly credits.
  3. Technical support and service improvements.
  4. Fulfill legal obligations, when applicable.

3. Plans, Credits and Billing

  1. Message sending is charged per number of messages sent, according to the subscribed plan.
  2. Credits are reset monthly and do not roll over to subsequent months.
  3. The customer can upgrade or downgrade at any time. However, credits already used will not be refunded or renewed.

4. Security

  1. Pingo Notify adopts technical and organizational measures to protect data against unauthorized access, loss or alteration.
  2. However, we are not liable for failures resulting from the use of unofficial APIs, as they may present instabilities or restrictions outside our control.

5. Data Sharing

Collected information is not sold.

Data may be shared only for:

  1. Compliance with legal obligations.
  2. Integrations chosen and configured by the client (e.g., webhooks, n8n, third-party plugins).
  3. Building advertising audiences on Google and Meta, only in irreversible encrypted form (hash), as described in section 5.1.
  4. Website measurement and advertising with Google and Meta tools, with your consent, as described in section 5.2.

5.1 Advertising audiences (Google and Meta)

Pingo Notify is part of the Infixs product ecosystem, which also includes Infixs and BoolHost. To show you more relevant ads and avoid ads for products you already have, we may use customer lists on the advertising platforms of Google (Google Ads) and Meta (Facebook and Instagram):

  1. We only use the email, phone number, name and country of people who subscribe to a paid plan or purchase a product in the ecosystem.
  2. Before anything is sent, this data is converted into an irreversible code (SHA-256 hash): the platforms do not receive the data in readable form and use the codes only to identify matching accounts, under their Customer Match (Google) and Custom Audiences (Meta) policies.
  3. Audiences are organized by product: people who already subscribe to a plan may stop seeing ads for it and see ads for other products in the ecosystem instead.
  4. The lists are updated automatically with every subscription, cancellation or deletion request.

Legal basis: legitimate interest (article 7, IX, of the Brazilian LGPD), and you may object at any time.

How to opt out: email [email protected], preferably from your account address. Your data will be removed from the lists within 48 hours. You can also adjust your ad preferences directly with Google (adssettings.google.com) and Meta (facebook.com/adpreferences).

5.2 Cookies and measurement technologies

The Pingo Notify website uses two types of cookies and similar technologies:

  1. Necessary: keep your session and your chosen language and theme. They work without consent because the website cannot work without them.
  2. Measurement and advertising (Google Analytics, Google Ads and Meta Pixel): measure visits and conversions and allow ads for Pingo Notify and other Infixs ecosystem products to be shown to people who visited the website. They are only enabled if you click “Accept” in the cookie notice.

Legal basis: consent (article 7, I, of the Brazilian LGPD). Until you accept, no measurement or advertising cookies are stored; Google may only receive cookieless, non-identifying signals (Consent Mode).

You can change your choice at any time:

6. User Rights

The customer has the right to:

  1. Access, correct or delete their personal data upon request.
  2. Request information about the processing of their data.
  3. Cancel the use of the platform at any time.
  4. Object to the use of their data in advertising audiences (section 5.1) and withdraw cookie consent (section 5.2) at any time.

7. Changes to this Policy

  1. Pingo Notify may update this Privacy Policy periodically.
  2. In case of relevant changes, customers will be notified through the registered contact channels.

8. Contact

If you have questions or requests regarding privacy, you may contact us by email: [email protected]

Last updated: October 13, 2026.